Why are civil servants still bungling our pensions?

When Stewart Griffiths told the Department for Work and Pensions about the death of his mother Wendy, he discovered that she had been underpaid for 17 years and was owed close to £90,000.

Why are civil servants still bungling our pensions?
When Stewart Griffiths told the Department for Work and Pensions about the death of his mother Wendy, he discovered that she had been underpaid for 17 years and was owed close to £90,000.