Fury over civil service's WFM phone line hell 

Mary Falconer, 75, tried to phone HMRC after a 'final warning' letter to get in touch over her tax return but was unable to get through and thinks she was a victim of a scammer.

Fury over civil service's WFM phone line hell 
Mary Falconer, 75, tried to phone HMRC after a 'final warning' letter to get in touch over her tax return but was unable to get through and thinks she was a victim of a scammer.